Piush Patel tells me that, since June, BT will not allow any phone company to sell packages that include free 0844 or 0845 numbers to anyone. Thus bills will be higher. He says: “Mine went up from July at £90 per month to £160.” Mainly he calls John Menzies, News UK and his bank’s call centre.
The ‘Love money’ website says: “In July 2015 Ofcom overhauled UK call charges to finally make ‘freephone’ 0800 and 0808 numbers free to call from a mobile phone. Mobile users typically had to put up with charges of 14p to 40p a minute.
“The less widely-used freephone numbers beginning with 0500 will continue to be chargeable from mobiles, but will be withdrawn from use by 2017. Ofcom also introduced simpler charges for calls to expensive non-geographic service numbers that start with 08 (including 084 and 087), 09 and 118.
“The cost of call is now made up of two parts: an ‘access charge’, which goes to the phone company, and a ‘service charge’ set by the organisation you are calling. For the total cost, add these two charges together. Ofcom says the service charge for calls to 087 numbers is 0-13p per minute, while the service charge for calls to 084 numbers is 0-7p per minute.”
The site compares the access charges of the major mobile providers in a table. Interesting reading but Piush’s provider, Chess Telecom, doesn’t feature on the list.
Any tips anyone?