Dear Jac – Page 71
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Dear Jac
Dear Jac: Justice prevails for the Tamworth two
As I write this Jaswinder Singh Dhesi and his wife Sukvinder Kaur are celebrating in Tamworth following a court victory with business transfer agents RTA
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Dear Jac
Dear Jac: Who has the power to fix prices?
"What's to stop me charging a little extra for bill payments services?" The outraged retailer who posed the question wished to remain anonymous, but clearly wanted answers...
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Dear Jac
Dear Jac: Bank is on a sticky wicket
I stopped counting after more than 100 retailers contacted me about photocopy company Lanwall and could never have space enough to report all their stories...
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Dear Jac
Dear Jac: Here’s a tip for you
Sue Hay, who runs Ponswood Stores at St Leonards in East Sussex, has asked me to pass on a welcome tip (although Payzone probably wouldn't agree with the 'welcome' adjective).
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Dear Jac
Dear Jac: Power to put you out of business
The present government has brought in enough red tape to strangle the independent sector, all the while protesting that it has its best interests at heart.
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Dear Jac
Dear Jac: More terminal gloom
Another anonymous retailer contacted me from Wales. She had paid the PO £5.5K for the right to keep Camelot and would have had to pay another £3.5K to have PayPoint or Payzone bill payments or wait 12 months (otherwise no severance pay).
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Dear Jac
Dear Jac:The rising cost of print and petrol
Glyn Reece leads a double life as he is also known as The Moth, involved in a number of business ventures, a website and a very far-flung email network.
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Dear Jac
Dear Jac: A glitch in real time
Over the past six months or so, one common factor in the claims by subpostmasters is that their accounting system Horizon has glitches.
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Dear Jac
Dear Jac: Take note of a helpful hint
Alison Doubleday from Mossley in Lancashire is one of those retailers stuck with a Lanwall photocopier.
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Dear Jac
Dear Jac: Good software is hard to find
Mike Moulder, manager of Hambleden Village Stores & PO (owned by a Swiss financier) tells me that his store's makeover included new hardware to run the epos system, but the accompanying software is "junk".
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Dear Jac
Dear Jac: However hard they try it’s hand to mouth times for some
This magazine frequently celebrates the best there is in independent retailing. As always there is another side to the coin.
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Dear Jac
Dear Jac: How does this idea compare?
Harjeet Mann wrote with an interesting enquiry from Chesterfield. "I wonder if c-store owners would be interested in the idea of a price comparison site similar to mysupermarket.co.uk, but with cash and carry prices instead?"
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Dear Jac
Dear Jac: Whether to opt in or opt out provides clause for thought
Josie Chamberlin sent me an email on the subject of companies' opt-out clauses.
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Dear Jac
Dear Jac: Don’t waste all your energy on savings
I wrote in my last column by all means save energy, save money and help save the planet just be careful who you partner with.
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Dear Jac
Dear Jac: Horizon still under heavy clouds
When is Post Office Ltd (POL) going to put its hand up and admit that its Horizon accounting system has 'glitches' in it costing numerous postmasters and mistresses their livelihoods and their reputations?
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Dear Jac
Dear Jac: Relying on the kindness of customers
Support from fellow lottery retailers continues to arrive for Sriharan Rajan who lost his terminal after a customer complained about a late £40 payout.
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Dear Jac
Dear Jac: It’s Catch-22 meets Big Brother
Come on a journey with me around the rules and regs of bread and eggs and, yes, I know I covered the subject in our last issue, but this story turns out to have more wrinkles than I have.
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Dear Jac
Dear Jac: Best before the use by date?
Guidelines are well intended and are quite often better than laws. They should mean that common sense comes into play, although the downside is that they lead to grey areas or even 'opinions'.
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Dear Jac
Dear Jac: It isn’t the luck of the draw
I have known Camelot for as long as it has existed; indeed I went to the launch party and got the T-shirt. Almost every retailer I have spoken to since on the subject either appreciated having the lottery in their store, or wanted it.
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Dear Jac
Dear Jac: Look before you switch to energy management
The contractual shenanigans of energy supply companies have long been featured by this magazine. In the last issue our Fight the Power campaign highlighted the weasel ways of rollover contracts.