"They came and mended my machine the day after I rang. They charge £49 plus vat to come out, and that also pays for an hour of their time. Obviously, if it needs parts then they tell you and you take it from there. They were so nice that when I explained about Lanwall, they came out to me on the understanding that if they couldn't mend my machine within that hour, they wouldn't charge me any thing at all. This was because the man in charge said he wanted to help because of the Lanwall situation."
The same company rang her later to tell her that Mark Waller (previously in charge of Lanwall) had set up a new photocopy company, Beresford Copier Supplies Ltd.
Further investigation at Companies House revealed a Beresford Copier Supplies Ltd at 121 Albert St, Fleet, Hampshire GU51 3SR, with a certain Mark Leonard Waller as director.