New lottery battles on despite critics

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The Health Lottery is continuing to grow despite coming under fire from the media watchdog and retailers.

It has announced two new changes to its weekly draw. Magic Monday offers players the opportunity to use their tickets to obtain offers or free gifts from the Health Lottery’s high street partners. It has also introduced a guaranteed winner commitment so if no one has correctly chosen the five winning balls, one ticket will be selected at random to win.

Meanwhile, the Advertising Standards Authority has launched an investigation after members of the public complained that editorial which appeared in the Daily Star and Daily Express should have been labelled as advertisements.

Retailers are continuing to have difficulties, too. Neil Pollard of Oxclose Topshop in Washington, Tyne & Wear, said he was “ecstatic” when he first found out he would be able to offer the lottery game, but has received no visits or training from Health Lottery reps since its installation. He reports he has contacted the Health Lottery several times, but that the situation hasn’t been resolved. 

Nigel Crocker of Hayes News in Cardiff is considering giving up his Health Lottery as customers are getting fed up with the queues at the tills. “I will be doing an evaluation after the sixth draw and if I find I am losing money on it, as I suspect I am, I will withdraw the service from my store,” he said. 

Health Lottery sales director Tony Holmes urged any retailers having issues to contact the trade helpline (0843 216 6500) or online at


Readers' comments (1)

  • Anonymous

    I am really struggling with the new Health Lottery. I have read all the reports concerning the time and support and I still agree with them all. It takes forever to activate the new playing cards and I understand that this must be done but once they are activated, it still takes too long to be connected to the Health Lottery and the receipts to be printed. I think the receipts are too long and now it is costing me money to issue tickets and winning numbers for players! Payzone have informed me that they have done extensive surveys and the production of 9 nickets with 3 lines of numbers would pay for the till roll before you can start to make the profit from the commission awarded. This is absolutle rubbish! The average player in my store is buying just 1 ticket and now if I have an enquiry into the winning numbers, I cannot afford to print them out for every request. I have to print one set of numbers out on a Sunday and place it on my notice board with paper and pens so that the customer writes them down for themselves. It is OK to say that they are printed in the newspapers but not everyone buys those papers. The support that I have experienced this week is poor. I have waited 4 weeks for my Play Station to arrive and when it did, parts of it were smashed to pieces. I telephoned the support line and they tried to blame the courrier. I informed them the outer packaging was intact and in good order without a mark on it and it was packed like it arrived to me in their own warehouse. There was really no appologies but I was assured the parts would be replaced, I am still waiting for them to arrive. I have had no newsletter to keep the players informed of events and I have no clue to the stores that are participating in Majic Monday?
    When I informed the operator that I was considering stopping the Health Lottery after this short time because it was costing me money in till rolls, it was their suggestion that I transfer my Payzone account to either PayPoint or E-Pay! very Naughty!

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