One in four Collect+ parcels handled outside office hours in 2025

One in four Collect+ parcels were handled outside of traditional office hours in 2025, data from Collect+ has revealed. 

Of the 130 million+ parcels handed at Collect+ locations last year, nearly 40 million were processed before 9am and between 6pm and midnight.

The data showed mondays remained the most popular for all services, averaging 18% of total weekly volumes throughout the year. Weekend volumes, meanwhile, had dropped 11%. 

Parent company PayPoint said consumers are increasingly taking advantage of the convenience and choice offered by picked-up or dropped-off (PUDO) services. This was “no surprise given the incredible choice of available locations and early-til-late flexibility of store opening times”, it added.

Lunchtime parcel runs saw a slight increase, with nearly 9% of weekday drop offs and collections occurring between noon and 2pm.

Collect+ also recorded a significant usage in convenient store printing services, with over three quarters (76%) of all customers opting to print labels in-store.

Sam Holden, managing director for parcels and ecommerce at PayPoint, said: “With busy family and working lives, convenience and ease of service is everything for consumers. Our data shows that having access to PUDO services before or after the working day begins is increasingly taken advantage of by consumers, especially at the start of the week. 

“Our network of trusted retailers provides the perfect solution for parcel services, allowing consumers to free up their weekend for socialising and merge in-store services with trips they’re already taking. The freedom of early and later opening hours elevates the pressure of squeezing in parcels runs to times of the day which are already busy enough.”

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