Dear Jac – Page 82
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Dear Jac
Please leave a message - we'll get back to you
When companies outsource a service it often comes with teething troubles. I hope that's the case for Menzies Distribution.
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Dear Jac
Third time unlucky for one
Ranjan Patel has lost her PayPoint terminal because she refused to take out the Payzone one which she says she has had longer.
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Dear Jac
PayPoint makes its various points...
I have to say that complaints about suppliers are a bit like buses. None at all and then all come at once.
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Dear Jac
Driving a big gap through your profits
I am still getting complaints from retailers about drivers.
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Dear Jac
Legitimate sales will go up in smoke if we don't fire up
Further restricting tobacco sales will pull a sort of iron curtain down on cigs, leading to bigger black markets and criminalised retailers who have better things to do than deliberately flout the law.
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Dear Jac
It might be a fag, but it's legal
Narinder Bedi asks: "Just wanting to know if places like Costco Wholesale, which sells tobacco products to Joe Bloggs consumer, are legal?"
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Dear Jac
Conviction pending? Then feel free to offend again!
When a would-be thief decks you one, and when the felon is caught on camera and then caught physically by the police, you might rightfully expect a bit of punishment to be meted out.
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Dear Jac
Can we help source some glass tops?
Eric Dyson has three chest-type freezers at his Dysons Village Stores in Charlesworth, Glossop, Derbyshire, but the glass has misted up terribly.
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Dear Jac
Get your forms in good order
Chris Blakey, who runs the Paper Shop in Halifax, West Yorkshire, wanted to update the forms for his large home delivery service.
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Dear Jac
Payment on the nail - it's a trader's dream
Following our learned discussion in the last issue on whether retailers were legally required to issue receipts for every transaction regardless of value (they're not), I've had a message from my 'northern correspondent' Glyn Reece.
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Dear Jac
How to rate your supplier without tears
A quick reminder yet again about ratings consultants.
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Dear Jac
In-store hygiene is not a cat and mouse game
Story in a nutshell: customer brought back a packet of crisps (well-known brand) and found a dead mouse in it
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Dear Jac
Quick-footed thieves are everywhere
This warning comes from a retailer who wishes to stay anonymous and has even asked that the cash & carry involved remain anonymous as well.
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Dear Jac
The rebate should be on its way
I can tell those of you wondering where your rebates have got to from photocopy company Lanwell Systems that the company will be communicating with everyone very soon.
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Dear Jac
Are these individuals driving down your profits?
This is the third issue running that I'm reporting on alleged crooked drivers working for a chilled food supplier.
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Dear Jac
It's the little things that get you down
Regular correspondent Subhash Varambhia has complained about 'split invoices' from his local paper, the Leicester Mercury.
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Dear Jac
If retail is detail, then what's the answer to this?
"Is it a legal requirement for me to issue a purchase receipt for all goods regardless of their value to the customer?" asks Mukesh Patel via fax.
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Dear Jac
Now let's be crystal clear shall we?
It is a fact that not every newsagent scans in sales - not yet.
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Dear Jac
Who's pinching the chilled food profits?
In the last issue I reported a worry from Matthew Wetton about chilled food drivers who appeared to be freezing his assets.
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Dear Jac
Sign up or be stuck on the dark side
The government is considering relegating cigarette displays to 'the dark side', meaning tobacco will have to be covered from view and possibly sold from under the counter.