Allwyn, operator of The National Lottery, today announced that those who play in shops will be able to opt to have their prizes paid directly into their bank accounts for the first time.
In a partnership with payments provider, Bottomline, Allwyn has created a quick, easy online claim process that will see retail prizes of between £500.01 and £50,000 paid more quickly.
The new solution is the latest development in the revised claims process that Allwyn had to introduce when it took over as operator in 2024. This was following the Post Office’s decision to no longer pay National Lottery retail prizes of this size.
Allwyn has now directly paid out over 45,000 mid-tier prizes to in-store players – amounting to over £50 million in prize money. This significantly reduces administration and postage costs – as it will no longer need to prepare and post thousands of cheques.
Players can go to claims.national-lottery.co.uk, enter their email address and then fill in an easy-to-complete claim form – this asks for the player’s details, some details about the winning ticket, and prompts the player to upload an image of the ticket. If a winner has any questions during the process or needs some additional support, they can call Allwyn’s Customer Care Team who will be happy to help. They can still choose to be paid by cheque if that is their preference.
Allwyn’s operations director, Jenny Blogg, said: “We’re delighted to introduce this completely new payment solution, which will see prizes paid directly into bank accounts. Not only will this see these prizes paid faster than ever, it also drastically cuts down on administration and postage costs. This cost efficiency will see more money going to the Good Causes that The National Lottery supports.”
You can watch our exclusive report on how the lottery is evolving here.
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