As retail crime continues to rise across the UK, independent retailers are increasingly seeking new, creative ways to protect their stores, staff and customers.
Award-winning retail technology company Jisp is highlighting how digital loyalty and rewards platforms can play an unexpected - but vital—role in supporting safer, more resilient local retail.
From theft and antisocial behaviour to staff abuse, retail crime has become a pressing challenge for convenience stores. But while traditional deterrents like CCTV and security tags remain crucial, Jisp believes community-powered engagement is an often-overlooked piece of the solution.
“We know loyalty builds value - but it also builds trust and accountability,” said Alex Rimmer, marketing and communications director at Jisp. “When shoppers feel connected to their local store, they’re more likely to respect it, support it, and help protect it.”
Jisp’s Scan & Save platform delivers instant, brand-funded rewards when shoppers scan shelf-edge barcodes in-store. It encourages repeat visits, drives basket spend, and crucially, helps build positive relationships between retailers and their local customer base.
By fostering that sense of recognition and belonging, Jisp says retailers can reduce instances of crime through shopper accountability, build a core group of regular, respectful customers, spot unusual patterns of activity with real-time data insights and support staff morale through more positive shopper interactions
“Loyalty shouldn’t just be about points or discounts,” added Rimmer. “It should be about building the kind of relationships that make stores stronger, safer, and more supported.”
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