All articles by Jac Roper – Page 19
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Dear Jac
Dear Jac: Candid camera questions
I asked retailers in the August 7 issue whether they had any further questions on CCTV and alarms and I received quite a few. Here's a sample: Is the industry regulated? Do I need to register with the Information Commissioner if I have only one...
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Dear Jac
Here’s a bit more paperwork for you
I got a nice email from Pam Sanders in Barnstaple, North Devon, on the subject of employing kids. “Just a note of thanks to your great column. You advised us to get permits for newspaper boys and girls as a newsagent was fined for not doing so.
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Dear Jac
Dear Jac: Be certain before you sign
I'll get straight to the point. There are individuals targeting retailers with Lanwall/Key Commercial Finance contracts, visiting stores and offering to remove the old machines and supply upgraded ones for £300 and, at the same time, 'settling' the...
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Dear Jac
Dear Jac: Shouldn’t practice make perfect?
Mid-August brought in two complaints in a row about news wholesaler Smiths News.
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Dear Jac
Dear Jac: These are mistakes, not crimes
How far are some local authorities prepared to go to set up soft-target stings?
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Dear Jac
Dear Jac: Closing in on fingers in the till
It certainly isn't a bundle of fun having to confront staff over suspected theft.
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Dear Jac
Dear Jac: And the card charges are onerous, too
Isn't it time for a concerted campaign against card charges that destroy margins?
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Dear Jac
Dear Jac: Insult to injury from the bank
On the rather popular subject of bank charges, Kevin Jones emailed from Shotton Lane Stores in Deeside, Clwyd.
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Dear Jac
Dear Jac: We’re generating footfall here
As expected the PayZone piece regarding minimum transaction penalties in my last column generated some 'footfall' of its own.
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Dear Jac
Dear Jac: …and more to the point
Peter Brooker, head of corporate affairs at PayPoint, emailed to tell me that he was disappointed that I hadn't pointed out PP's good deals with banks in the last issue.
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Dear Jac
Dear Jac: They can spot the fakes
The Bank of England has taken me to task over my article "Can you spot the fakes?" (C-Store, June 26) .
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Dear Jac
Dear Jac: The ‘Horrors of Retailing’ Awards
At the moment the twin winners are the Post Office and its Horizon system and the Bank of Scotland (BoS) and its leasing arrangements for photocopiers supplied by Lanwall.
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Dear Jac
Dear Jac: Shop around is a good mantra
It isn't all that often that someone leaves a message on my answering machine that goes: "I've got some excellent news."
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Dear Jac
Dear Jac: A DIY approach to spotting fakes
Brian Phillipson, a now-retired shopkeeper from Morecambe, Lancashire, reckons you spot fakes by rubbing notes against clean paper.
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Dear Jac
Dear Jac: The Horizon saga continues…
There are some common themes coming out of the missing money saga on the PO's Horizon epos system.
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Dear Jac
Dear Jac: Don’t get caught on cameras
Following stories on CCTV, alarm systems gone wrong and insurance reprisals, I have been contacted by many retailers with problems various.
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Dear Jac
Dear Jac: A pressing problem - solved!
Mollie Ingrey emailed from Stanton St John Village Shop in Oxfordshire with a solution to Khalid Khawada's wrinkled ATM notes.
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Dear Jac
Dear Jac: Is there such a thing as no risk?
As if news wholesaler Dawson News didn't have enough clouds hanging over it, now retailers have complained about Tactic Games.
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Dear Jac
Dear Jac: Railroading the retailers off their pitch
Hurendra Bhatt, who has run a kiosk outside Highbury & Islington underground for the past 20 years, is being screwed by Network Rail.
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Dear Jac
Dear Jac: Stamp theft is a sticky situation
You would think you could trust the Post Office to deliver Royal Mail books of stamps to your shop safely, wouldn't you? I mean if they can't do it, who can?