As if news wholesaler Dawson News didn't have enough clouds hanging over it, what with publishers pushing it down the tubes by moving their business to either Smith's or Menzies and with News International taking its four big titles direct to retailers rather than through Dawson depots.

Now retailers have complained about Tactic Games, which supplies 'no risk' mobile phone games invoiced through Dawson.

When Richard Fudge, who runs Churchill PO & Stores in Somerset, was contacted by Tactic Games he said okay, he would take a look. "The deal is, when you order, you are charged £1.78 for each game - and they send you 80 of them - and on August 22 I would be invoiced through Dawson for £160," says Richard. "I can't return any of the unsold ones for six months after that date. Returns are only allowed between February 1 and February 28."

Richard sent me the guarantee buy-back certificate supplied by Tactic Games, which does set out all of the above. Richard, who then decided it wasn't for him, complained to Dawson in Brislington, which admitted it had received many complaints.

Tactic Games insisted that it had Richard's verbal agreement, but eventually agreed to cancel when he insisted. "I'm keeping an eye on August to make sure I'm not invoiced," he says.

Tactic Games itself doesn't see a problem. It also supplies through Menzies and Smith's.

Both Simon Dixon from Darwen, Lancashire, and David Neary from Runcorn, Cheshire, complained about News International's new tactic (which came out of the blue as far as both were concerned) of supplying its four titles The Sun, The Times, The Sunday Times and News of the World, direct instead of through Dawson.

Like retailers in Birmingham and London where this scheme began (C-Store, May 15), they will be charged an extra £12.25 a week for deliveries.

"I rang Dawson and they were as shocked as I was," says Simon. "Dawson is not going to reduce its carriage charges so now we're effectively paying twice for the same product."

In attempting to contact Dawson I came across a lot of employees worried about their future. No one got back to me.