Dear Jac – Page 76
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Dear Jac
Dear Jac: And while on the subject of banks…
Nigel Dowdney at Stalham, Norfolk, has seen his A&L (Santander) bank charges for paying in rise from 12.5p to 60p per £100. "That's another £5K a year off my bottom line," he says. "I used to be able to negotiate and now I'm told I'm too small...
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Dear Jac
Dear Jac: Don’t get caught on cameras
Following stories on CCTV, alarm systems gone wrong and insurance reprisals, I have been contacted by many retailers with problems various.
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Dear Jac
Dear Jac: A pressing problem - solved!
Mollie Ingrey emailed from Stanton St John Village Shop in Oxfordshire with a solution to Khalid Khawada's wrinkled ATM notes.
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Dear Jac
Dear Jac: Is there such a thing as no risk?
As if news wholesaler Dawson News didn't have enough clouds hanging over it, now retailers have complained about Tactic Games.
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Dear Jac
Is there a phantom in the Horizon system?
Retailers continue to get in touch over what they claim are unexplained PO losses through the Horizon epos system. Balbir Singh Bassi, from Oldbury in the West Midlands, who describes himself as "coming from a bookkeeping background" had an £800...
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Dear Jac
Dear Jac: Railroading the retailers off their pitch
Hurendra Bhatt, who has run a kiosk outside Highbury & Islington underground for the past 20 years, is being screwed by Network Rail.
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Dear Jac
Dear Jac: Stamp theft is a sticky situation
You would think you could trust the Post Office to deliver Royal Mail books of stamps to your shop safely, wouldn't you? I mean if they can't do it, who can?
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Dear Jac
Dear Jac: The terminal confusion continues
PayPoint's policy on exclusivity of terminals continues to prompt complaints to the Advice Centre.
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Dear Jac
Dear Jac: Can you trust this loan?
Jag Singh wants to know if anyone has ever had an energy efficiency interest-free loan from the Carbon Trust.
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Dear Jac
Dear Jac: This is rich - a lease agreement for a non-existent copier
Dina Jethwa sent me a copy of an email sent to Bank of Scotland (HBoS) regarding a lease rental agreement for an Infotec photocopier that she doesn't even have.
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Dear Jac
Dear Jac: You want a nice, long (shelf) life
Do your customers ever ask you about the various dates they find on packages?
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Dear Jac
Dear Jac: Can you spot the fakes?
Khalid Khawada, who runs Westcliffe News at Westcliffe-on-Sea, Essex, had a nasty shock during a recent expedition to the Southend branch of his cash and carry.
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Dear Jac
Dear Jac: Dodgy deals with the law on their side
The last thing anybody needs at the moment is a leasing arrangement for equipment that doesn't work/has never been supplied/doesn't deliver the goods.
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Dear Jac
Dear Jac: Ring, ring, please pick up...
Javed Jalil read in C-Store over a year ago about a company offering cheap mobile phones (£25-£49) for retailers to sell.
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Dear Jac
Dear Jac: What's on the horizon for POs?
Graham Ward has asked me to "shake the tree and see what comes out" regarding possible intermittent faults in the PO's Horizon system.
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Dear Jac
Dear Jac: Rate consultant cowboys ride again
The recession is giving rise to a new crop of rip-off ratings consultants which promises to get worse with the onset of the 2010 revaluation and business rates draft list which comes out this October, says a rates expert.
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Dear Jac
Dear Jac: Don't take the risk with alcohol
Last November a retailer in Newcastle sold four cans of Fosters to a tall lad. He was "100% sure he was old enough" and he had made "an adult purchase".
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Dear Jac
Dear Jac: The customer isn't always right
I get fed up with that so-called aphorism: the customer is always right. How can that be?
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Dear Jac
Dear Jac: Red alert on insurance red herrings
High-profile retailer Jonathan James has responded to my column where I reported that Ash Chauan lost £12,000 after robbers hid on his roof.