Michelle head shot

Nisa has promoted Michelle Scott-Jones to the role of head of central operations.

Scott-Jones has been with Nisa since 1994 in a variety of roles including administration manager and support & planning manager before being offered the position of business manager in trading support in 2019.

A two-time Nisa Colleague of the Year winner, she led the successful data integration between Nisa and Co-op post-acquisition and was the key trading systems representative for Brexit and HFSS, working cross functionally with Co-op and Nisa colleagues and key stakeholders to plan & execute future plans.

Her new role will provide centralised support for Nisa and its retailers, working with a wide range of teams, colleagues, and partners to deliver best-in-class customer service across customer support functions and the customer ordering journey.

Scott-Jones will report into Nisa’s recently appointed head of partner services Kim Clarkson.

Clarkson said: “I’m thrilled to have Michelle move into the Head of Central Operations position and this again demonstrates the talented colleagues we already have in the building. Michelle is heading into her 30th year with Nisa and has made a significant contribution to the business throughout that time. I’m confident that Michelle will thrive and continue to deliver the best-in-class customer service for our Nisa customers.”

Commenting on her new role, Michelle Scott-Jones said: “I’m absolutely delighted with this new opportunity, and I can’t wait to get started in role. Nisa has been my home for nearly 30 years now and throughout that time I’ve felt supported and encouraged to take my career progression seriously. I’m in no doubt that the role of head of central operations comes with a lot of additional responsibilities but it’s an opportunity I’m really looking forward to.”