Click & collect market to rise 45% over next five years

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The value of the UK click & collect market is set to rise 45.8% over the next five years to reach £9.8bn by 2023, according to a new report.

The GlobalData report also revealed that 39.2% of customers surveyed bought an additional item while collecting their last order, with food & grocery items being the most likely to be purchased.

But growth in click & collect will slow over the next few years as the fulfilment method matures and services offered by retailers are optimised, the report adds.

Emily Salter, Retail Analyst for GlobalData, said: “A number of factors will inhibit growth of the click & collect channel, including store closures. The growing number of retailers closing stores and implementing CVAs will reduce the availability of collection points, increasing usage of alternative delivery options.

“Additionally, delivery saver schemes encourage customers to predominantly use home delivery as express deliveries are included in the vast majority of schemes, driving up usage of express home delivery.”

The survey data was taken from GlobalData Retail’s 2018 e-retail survey of 10,000 online shoppers.

Readers' comments (1)

  • Another report commissioned by a company who wants retailers to do a job for peanuts while they make millions

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