I have a little queue of complaints about PayPoint that I will tackle in the next issue when I have had time to get responses. Meanwhile, though, PayPoint itself sent me this story about an alert shop assistant who saved a customer from a scam.

A pensioner in Coventry was conned out of more than £600 by fraudsters but it could have been worse. The 82-year-old was told she was owed an £85,000 windfall from the Ministry of Justice, but needed to pay fees to release the money.

The scammers knew which bank she used and even how long she had banked with them. She was instructed to pay the money through Ukash vouchers using her local convenience store.

Fortunately, the member of staff at Your Local Store stopped the lady from trying to pay an instalment of £449 (she had already paid two totalling £619) and advised her to contact police.

Coventry Police issued a warning that there was a new trend for fraudsters to use voucher schemes where payments can be made in the high street. And Ukash says that its merchants should never ask for voucher details over the phone or email, and that the system isn’t designed for person-to-person payments.