Tesco-subsidiary One Stop has doubled its home delivery range, and announced plans to roll out more self-service checkouts.
The group is set to install self-service checkouts in a further 80 shops, including some franchise stores, early this year, following a successful trial in 58 of its company-owned stores.
During the initial self-service trial, One Stop has seen reduced queuing times and an improved customer satisfaction. The trial continues to offer customers a choice of how they would like to pay when shopping in store, with a colleague always available to help.
In addition, over 600 company-owned stores will be the first to offer an increased home delivery range of over 2500 products. Using recently integrated Deliverect software, One Stop will be able to offer home delivery customers a larger product range, reduced delivery times and an improved service. The software also allows One Stop to update their stock availability on their delivery partners platforms (Deliveroo, Uber Eats and Just Eat) at a greater speed. With all of their online orders picked in store, this is a key tool to further improve their order accuracy, claims One Stop.
Tim Josephs, head of online for One Stop, said: “Deliverect will give stores a simplified process to manage multiple delivery partner services within their store. It allows us to manage more tasks centrally, helping to save time for our store colleagues and franchisees while improving the service we offer customers. Order picking will become more efficient, menu availability can be managed more effectively, and we can generate menus all in one place. Deliverect will also give us greater insight into each store, allowing us to continually improve our offer and individual store performance.”
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