BP has reopened four of its UK retail sites following major upgrades, which have been designed to deliver a faster, more seamless experience for customers.
The refreshed stores - Pinkham Way in Barnet, Merrow in Guildford (pictured), Budbrooke South near Warwick and Poppleton near York – showcase the group’s latest design and convenience thinking, combining modern layouts, curated food ranges and enhanced service options.
The pilots also include new self-checkout technology that lets customers pay for food and fuel in one transaction, making the experience faster and reducing queues.
Each site has been “shaped by how different customer groups use roadside retail today,” BP said, from time-pressed motorists and premium-focused shoppers, to digitally confident customers.
The stores also reflect the different missions customers bring to each location. Urban sites typically serve more top-up shopping missions, while more transient roadside locations see higher demand for fresh, high-quality grab-and-go options, BP explained.
The Pinkham Way store in North London reopened on 29 October and now offers a brighter, more welcoming environment with self-checkouts and an upgraded Wildbean Café.
BP Merrow reopened on 5 November and has been redesigned to support customers picking up food for later. The site is also the first BP store in the UK to feature its own M&S bakery.
The Budbrooke South branch opened on 26 November, with Poppleton following a week later. Budbrooke South is aimed at on-the-go customers, while Poppleton is targeted at customers looking to do top-up-shops for dinner.
Jo Hayward, BP’s vice president, mobility and convenience in UK retail, said: “These sites mark the next step in evolving bp’s convenience offer. We’ve listened to what local customers want and redesigned our stores around those insights, whilst maintaining something that is scalable and replicable.”
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