Latest from Dear Jac – Page 59
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Dear Jac
Dear Jac: Counting the cones
Here's another bit of retail detail for you, prompted by an email from Paul Lai who runs Westway PO Stores in Baldock, Hertfordshire. "I wonder if anyone out there checks the number of ice creams when they open a new box? I find that roughly one in...
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Dear Jac
Dear Jac: Candid camera questions
I asked retailers in the August 7 issue whether they had any further questions on CCTV and alarms and I received quite a few. Here's a sample: Is the industry regulated? Do I need to register with the Information Commissioner if I have only one...
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Dear Jac
Dear Jac: And the card charges are onerous, too
Isn't it time for a concerted campaign against card charges that destroy margins?
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Dear Jac
Dear Jac: Insult to injury from the bank
On the rather popular subject of bank charges, Kevin Jones emailed from Shotton Lane Stores in Deeside, Clwyd.
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Dear Jac
Dear Jac: Closing in on fingers in the till
It certainly isn't a bundle of fun having to confront staff over suspected theft.
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Dear Jac
Dear Jac: These are mistakes, not crimes
How far are some local authorities prepared to go to set up soft-target stings?
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Dear Jac
Dear Jac: Shouldn’t practice make perfect?
Mid-August brought in two complaints in a row about news wholesaler Smiths News.
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Dear Jac
Dear Jac: We’re generating footfall here
As expected the PayZone piece regarding minimum transaction penalties in my last column generated some 'footfall' of its own.
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Dear Jac
Dear Jac: …and more to the point
Peter Brooker, head of corporate affairs at PayPoint, emailed to tell me that he was disappointed that I hadn't pointed out PP's good deals with banks in the last issue.
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Dear Jac
Dear Jac: They can spot the fakes
The Bank of England has taken me to task over my article "Can you spot the fakes?" (C-Store, June 26) .
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Dear Jac
Dear Jac: A DIY approach to spotting fakes
Brian Phillipson, a now-retired shopkeeper from Morecambe, Lancashire, reckons you spot fakes by rubbing notes against clean paper.
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Dear Jac
Dear Jac: The ‘Horrors of Retailing’ Awards
At the moment the twin winners are the Post Office and its Horizon system and the Bank of Scotland (BoS) and its leasing arrangements for photocopiers supplied by Lanwall.
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Dear Jac
Dear Jac: Shop around is a good mantra
It isn't all that often that someone leaves a message on my answering machine that goes: "I've got some excellent news."
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Dear Jac
Dear Jac: Paying for poor performance
Last time it was complaints about PayPoint. Now it's Payzone's turn. Three retailers have been in touch to complain that the company has now set a minimum level of 50 transactions per terminal, charging them £2.50 a week if they don't hit the...
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Dear Jac
Dear Jac: The Horizon saga continues…
There are some common themes coming out of the missing money saga on the PO's Horizon epos system.
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Dear Jac
Dear Jac: Banks going into the photocopying business?
It would appear that finance companies which have leasing arrangements with Lanwall Systems for its Infotec photocopiers are now picking up machines from retailers who have been unable to make the transaction levels required to offset their leasing...
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Dear Jac
Dear Jac: And while on the subject of banks…
Nigel Dowdney at Stalham, Norfolk, has seen his A&L (Santander) bank charges for paying in rise from 12.5p to 60p per £100. "That's another £5K a year off my bottom line," he says. "I used to be able to negotiate and now I'm told I'm too small...
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Dear Jac
Dear Jac: Don’t get caught on cameras
Following stories on CCTV, alarm systems gone wrong and insurance reprisals, I have been contacted by many retailers with problems various.
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Dear Jac
Dear Jac: A pressing problem - solved!
Mollie Ingrey emailed from Stanton St John Village Shop in Oxfordshire with a solution to Khalid Khawada's wrinkled ATM notes.
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Dear Jac
Dear Jac: Is there such a thing as no risk?
As if news wholesaler Dawson News didn't have enough clouds hanging over it, now retailers have complained about Tactic Games.