Dear Jac: The goods were faulty, the goods were returned but the debt collector is still chasing the full invoice.

Jan Graundfell, who runs Meadow Road Stores on the Isle of Wight, got a leaflet from a company called Voltage Accessories, offering reasonably priced watches that Jan thought might have made good Christmas stock and so ordered a couple of hundred quids-worth. However, when the goods arrived she found that ...