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Spar Y Maes in Pwllheli has been crowned Convenience Retailer of the Year 2020.

The entire convenience retail community came together to celebrate the winners of The Convenience Awards during a digital broadcast, presented by TV presenter, Konnie Huq and brought to you by conveniencestore.co.uk, Lumina Intelligence and The Grocer.

23 award winners were announced to an online audience watching the live premiere of the event through theconvenienceawards.com. The awards recognised the very best people, retailers, businesses and initiatives from across the convenience retail industry.

The two biggest awards for the evening were presented live on location, with a roaming camera crew surprising the winners in store with their trophies. The Shoppers’ Favourite Convenience Fascia was awarded to Premier. Calculated using Lumina Intelligence’s Convenience Tracking Programme, the UK’s largest face-to-face shopper study, Premier scored consistently well across a range of KPIs, in particular staff friendliness, speed of service, store cleanliness and ease of shop.

The final award for the evening was for Convenience Retailer of the Year. This award was decided through a robust, independent judging process. This consisted visits to each shortlist store, before a panel of independent convenience retail experts got together to decide our winners. In a closely fought contest, Spar Y Maes in Pwllheli was crowned the Convenience Retailer of the Year for 2020. The store boasts a tremendous range - covering both everyday necessities and inspirational purchases such as aged meat and fresh lobsters. The store also includes butchery, bakery and food to go counters to ensure maximum quality and freshness.

If you missed the event live, you can still register and watch it on-demand.

Watch The Convenience Awards

Jill Livesey, managing director at Lumina Intelligence and Lorraine Hendle, managing director at The Grocer and Conveniencestore.co.uk said: “Convenience retail has been on the frontline since the beginning of the pandemic, ensuring local communities have access to the essential produce that they need. Last night saw the entire convenience community come together to recognise the achievements of individuals, initiatives and businesses that are at the forefront of our brilliant industry. Huge congratulations must go to our winners, however every single award was incredibly closely contested, showcasing the high standards set across the industry.”

Premier brand director Martyn Parkinson was overjoyed with the accolade. “I’d really like to say a very big thank you to all of our Premier retailers and this shows they are doing a fantastic job for their shoppers and serving their local communities.  This is the third consecutive year Premier has won this prestigious award and it’s an absolute honour to accept it on behalf of our customers.

“It has been an extraordinary time for independent retailers and this awards demonstrates the extra mile that our Premier customers have been going for their shoppers.  We always encourage our retailers to focus on choice, price and service to deliver what their shoppers are looking for from a convenience store.  It is then our job at Booker to support this and give our customers what they need to succeed.  I hope this award will really inspire our retailers to know that they’re really being appreciated by their shoppers and we can continue to build on this this amazing success.  Thank you - this means the world to everyone at Premier, the Booker team and our fabulous Premier retailers.”

Owner Conrad Davies was ecstatic to be crowned Convenience Retailer of the Year. “It’s fantastic to win this award. It’s a complete shock for us but we’re really pleased. With everyone going through tough times right now, it’s great to have a morale boost like this.

Conrad praised the staff and community for their support. “It’s a reward for all of the staff at the store who have worked so hard over the past six months. None of this would have been possible without the support of the local community. A.F. Blakemore has also been a tremendous support and a big part in helping our vision for the store come to life.

“When we were planning this refit, this was just an idea I had in my head and A.F. Blakemore helped make it a reality.”

Spar UK managing director Louise Hoste said: “We are delighted that our stores won top honours at the 2020 Convenience Awards. These Spar stores fully deserve to be rewarded after all the hard work and effort they have put in to maintaining high store standards, constant investment in technology and innovation and at the same time have kept their local community needs at the heart of the store.

”I would also like to congratulate all Spar stores after winning the Shoppers’ Favourite Convenience Fascia for Impulse. Impulse purchases are at the heart of a good convenience store offer. It is great to have received the highest satisfaction ratings from our shoppers across soft drinks, snacks and confectionery categories.

Congratulations to Conrad and all his team at Spar Pwllheli on being crowned Convenience Retailer of the Year. We wholeheartedly agree with the judges when they say that Conrad’s Spar store in Pwllheli demonstrates the true essence of a modern convenience store with strong community credentials and an unrelenting focus on the customer.”

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Store Award Winners

AwardWinner

Convenience Retailer of the Year

Spar Y Maes, Pwllheli

Best Large Convenience Store

Budgens Arbury, Cambridge

Best Multiple Managed Convenience Store

Spar Laceby Lodge

Best Independent Convenience Store

Spar Y Maes, Pwllheli

Best New Store

Nisa Millennium View, Coventry

Best Small Convenience Store

Premier Linktown Local, Kirkcaldy

Community Retailer of the Year

Premier Linktown Local, Kirkcaldy

Best Training Initiative

Empire Wines & Spirits, Southport

Excellence in Sustainability

Thornton’s Budgens, London

Excellence in Technology

Spar Loughbrickland, Co. Down

Food to Go Retailer of the Year

Spar Titanic, Belfast

Sales Assistant of the Year

Jo Bates, Southern Co-op, Lenham

Retailers’ Retailer of the Year

Research Award Winners

AwardWinner

Shoppers’ Favourite Convenience Fascia for Fresh & Chilled

The Co-op

Shoppers’ Favourite Convenience Fascia for Impulse

Spar

Shoppers’ Favourite Convenience Fascia for BWS

Premier

Shoppers’ Favourite Convenience Fascia for Food to Go

The Co-op

Shoppers’ Favourite Forecourt Fascia

Nisa

Shoppers’ Favourite Symbol Group

Premier

Shoppers’ Favourite Managed Convenience Fascia

The Co-op

Shoppers’ Favourite Convenience Fascia

Premier

Retailers’ Favourite Supplier for Innovation & NPD

Coca-Cola

Retailers’ Favourite Supplier Salesforce

Coca-Cola