The Federation of Independent Retailers (The Fed) says it is disappointed by PayPoint’s decision to increase monthly fees, while recognising that the rise was expected in the current economic climate.
From 1 April retailers using PayPoint will see their monthly fees rise by 3.8%, in line with the Retail Price Index (RPI).
The Fed says it remains concerned about the cumulative impact of rising costs on independent retailers and has made those concerns clear on behalf of its members.
However, it is also encouraging retailers to make the most of the income generating opportunities available through PayPoint to help offset the increase.
Fed national president, Hetal Patel, said: “Any increase in costs is disappointing, particularly at a time when independent retailers continue to face intense pressure from rising overheads, and we have raised these concerns on behalf of our members.
“At the same time, we strongly encourage retailers to ensure they are fully maximising the opportunities that PayPoint can bring to their businesses. The Health Check we launched with PayPoint a few years ago to help members to find the right opportunities to earn more in their stores saw thousands of retailers increase their revenue.”
In a letter to retailers announcing the fee increase, PayPoint’s customer experience director Ben Ford said: “It’s clear to us that our retailer partners are critical to our success, and we remain committed to supporting you, your business and your customers.”
You can now secure your tickets to the Convenience Awards 2026!
Join us on 11 March in Liverpool to celebrate the entire convenience community.
See this year’s finalists and book your seat here.
No comments yet