Irish retail group BWG Foods is piloting new Scan, Pay & Go checkout technology, with a view to rolling it out across its retail network.
Developed by MishiPay, the new Scan, Pay & Go technology is entirely contactless and frictionless, by allowing customers to scan and pay for items using their own mobile phone.
The technology also boasts greater convenience for customers, with less time queuing at checkouts, while also allowing customers to scan products remotely from home for Click & Collect or Home Delivery services reducing time spent in-store. It is hoped that the technology will allow retailers to improve operational efficiencies by freeing up staff from checkouts to meet increasing demand in other areas of store operations, including foodservice.
The software is also expected to allow retailers to place limits on the quantity of goods purchased by each user, thereby helping to ensure better stock management.
The pilot scheme will be trialled at two locations within the BWG Foods retail estate. On successful completion of the pilot scheme, BWG Foods will look to provide the solution to independent retailers across its network of more than 1,000 Spar, Eurospar, Mace, Londis, and XL stores, representing the largest rollout of the mobile technology globally.
BWG Foods IT director Chris Donnelly said: “The current pandemic has accelerated the need for consumer facing businesses to embrace new technologies that make shopping experiences safer, quicker and altogether more convenient. We’ve been exploring a number of different advanced solutions to enhance the convenience of our retailers’ offerings and we believe this innovation represents the next great evolution of grocery retailing in Ireland. We’re delighted to be partnering with a reputable and innovative business such as MishiPay, whose solution marks the ultimate consumerisation of technology and has the potential to deliver major benefits to both consumers and retailers alike.”
Mustafa Khanwala, founder and CEO of MishiPay, added: “BWG Foods are well known for their food retailing innovation and their high footfall stores are a perfect environment for our technology. In the face of the pandemic, we are honoured to be able to play a part in keeping shops safer for both staff and shoppers and have worked hard to develop a solution that is practical and scalable across all stores - especially for the self and family-owned entrepreneurs that do not have large IT teams at their disposal. We are delighted to bring our exciting customer experience to BWG’s brands and their shoppers in Ireland and look forward to our continued expansion.”