Out-of-home (OOH) parcel locker provider, InPost, has revealed it has reached 15,000 lockers nationwide, marking a major milestone in the growth of its network and “reflecting a fundamental shift in how consumers expect delivery to work,” it said.
The expansion means millions of consumers across the UK now have access to 24/7 parcel collection and returns.
The growth comes as pressure continues to build on traditional home delivery models. One in three parcels fails on the first delivery attempt, while 40% of consumers miss at least one delivery every month, InPost added.
It advised these aren’t operational failures but “the predictable result of a checkout model that optimises for cost rather than the consumer.” In most online purchases, shoppers have near total freedom over how they pay, but almost no say in how their goods are delivered. When deliveries fail, consumers blame the carrier for a choice they never made.
This shift is also creating measurable value for retailers, InPost said. 78% of consumers make a purchase when visiting a locker, spending an average of £22.903, it’s data showed.
Paul Selvey, network director at InPost UK, said: “Reaching 15,000 lockers is a significant milestone, but it also reflects a bigger shift in how delivery is expected to work. For years, delivery has been designed around cost and convenience at checkout, not around what actually works for the people receiving parcels. That’s why failure rates are so high, because the system was never built around the end user.
“When consumers are given real choice, behaviour changes fast. More control, more certainty, delivery that fits around how people actually live. That’s what OOH enables and why it’s no longer a niche preference. It’s becoming the expectation.”
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