Evri is to reduce commission on ‘shop to shop’ parcels by up to 25% in a move described as a “kick in the teeth” for independent retailers.
From 5 April 2026, the commission retailers receive for parcels classified as shop to shop will fall from 20p to 15p per customer drop‑off, and from 25p to 20p per customer collection, Convenience Store understands.
Shop to shop parcels refer to deliveries whereby a parcel has been sent from one shop to be delivered to another.
Cutting the commission on these parcels could lead to a “significant reduction” in retailers’ earnings, warned the National Federation of Independent Retailers (The Fed).
ParcelShop retailers, meanwhile, have raised concerns over Evri’s invoicing system. “At the moment, we do not know how many of our dropped off parcels are classed as shop to shop because it is not broken down on our invoice,” said the Fed’s national deputy vice president Craig Etchells, who is also a ParcelShop agent.
“There is just as much work to do for the retailer as with any other dropped off parcel, whether it is a customer to customer or return parcel, while it takes even longer to process collections.
“Such a big reduction in commission is yet another kick in the teeth for smaller retailers like me and many of our members.”
Under the new commission structure, ParcelShops will receive transparent invoices providing a breakdown of shop to shop payments, according to Evri.
An Evri spokesperson told Convenience Store: “Our 10,000 ParcelShops play a vital role in our business and, following recent investment including the rollout of new printing devices, continue to provide an essential service in their communities.
“Over the past year, we’ve seen strong double-digit growth in parcel volumes across our shop network, boosting footfall and creating increased earning opportunities for retail partners. As volumes continue rising, and with further investment planned, we see significant long‑term potential for ParcelShops.
“Providing customers with choice remains a priority, reflected by strong growth in our ‘shop to shop’ service, which is why it’s important that we’re able to remain the most cost-effective parcel company and we’re committed to offering the best possible rates in a changing market.”
Last June, the parcel company announced it would replace paper receipts with digital ones. The move sparked frustration among independent retailers, who warned it would slow down checkout queues and require additional labour.
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