All articles by Jac Roper – Page 2
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Dear JacAbusive customers on the rise
Jac Roper hears from a retailer who has seen a rise in abuse from shoppers
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Dear JacRetailers query Nisa Dumpbin Deals
Retailers have questioned the processes behind the allocation of products for Nisa’s Dumpbin Deals
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Dear JacRetailer lashes out at energy supplier’s service
A Bristol-based retailer has been struggling to get accurate bills for over a year
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Dear JacCan a managing agent dictate your opening hours?
Jac helps a retailer who was being forced to close their store earlier
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Dear JacATM dispute causing distress for retailer
A retailer has had their ATM converted into pay-to-use and feels it is unfair
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Dear JacShould you close your store during a refit?
What’s the best approach to a refit to maintain sales?
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Dear JacRetailer frustration over voucher challenge
Confusion over vouchers prompted a retailer to get in touch with Jac Roper
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Dear JacChanges to business rates appeals process approaching
Retailers have been warned to be mindful of potential changes to their obligations when it comes to business rates
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Dear JacWhat does a store need to have to get a National Lottery terminal?
What does Camelot take into account when deciding on National Lottery terminals?
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Dear JacMenzies delivery problems cause retailer frustration
Vince and Fiona Malone of Tenby Stores seek to overcome ongoing issues with Menzies Distribution
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Dear JacRetailer frustration over lack of ATM replacement
A retailer is battling with NoteMachine to get a stolen ATM replaced
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Dear JacPost Office Horizon scandal to be made into TV drama
ITV is making a four-part drama series on the Horizon scandal
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Dear JacLack of RMS Verifone support causes lost sales for retailer
Trudy Davies of Woosnam & Davies News wasn’t able to get weekend support for her card payment machine
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Dear JacWhat are the laws on banning customers?
On what occasions are you allowed to ban people from your store?
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Dear JacAbusive comments cause distress for retailer
A retailer is attempting to get an abusive comment about their business removed
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Dear JacRetailer’s frustrations with Smiths News escalate
A Leicester-based retailer continues to have issues with Smiths News
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Dear JacFormer retailer struggles with waste collection service
A retailer who has sold their business is still being billed by his waste collection service
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Dear JacWhat happens when switching energy supplier goes wrong?
A retailer faced skyrocketing bills when their account was taken over another supplier
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Dear JacWhat can you do if your builder doesn't finish the job?
A retailer has reached the end of their tether over unfinished building work
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Dear JacNestlé rewards scheme disappoints retailer
A West London retailer is frustrated by the rewards scheme run by Nestlé