Mick Overton, the Corner Shop, seems to think he got amazing results from his energy supplier when he copied me and the ombudsman onto his emails.
Mick switched from Opus to Dual Energy (Eon), but was disappointed when his bills went up instead of down, no monthly invoices materialised, no smart meter six months on and no response to his complaints.
The email trail does show that Mick’s final roar of complaint was both copied to me and to os-energy.org, whereas the previous ones weren’t, and two days later he got a full and contrite reply from Dual Energy. Smart meter installation is promised soon and if Mick can find a cheaper deal elsewhere, Dual will match it.
Still don’t think I am able to scare any energy company into action. But the Ombudsman Services is a different matter.