Dear Jac – Page 25
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Dear JacEvery little helps?
When you have four stores and you join a symbol group you rather expect them to bring the goods to you…
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Dear Jac
Do you handle parcels? And do you keep tabs?
One retailer has started double-checking and doesn’t like the results…
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Dear Jac
When it comes to chargebacks, the retailer is the fall guy
Is there somewhere official one can complain about the unfairness?…
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Dear Jac
In 15 years they never had a problem with the National Lottery
Then there was three months of fighting over Scratchcards returns…
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Dear Jac
And here's another complaint: different retailer, same wholesaler
Why was the driver making decisions about the contents of the tote?…
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Dear JacShop around
In mid-July I wrote about the issues Colin Steadman had with Worldpay and its increased costs of processing cards…
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Dear Jac
This being written in a heatwave when sometimes tempers are short
Riot weather they call it. But what if you’ve got a customer who is crazed all the time?…
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Dear Jac
If you do home news delivery do you get paid more?
As they say in some circles, every little helps…
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Dear JacRevenue stream
Ajmer Johal’s store, GB Newsagent in London’s Kentish Town, used to have its water supplied by Thames Water…
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Dear Jac
Calling all hole-in-the-wall retailers regarding rates
How many of you have settled out of court?…
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Dear Jac
Sometimes it takes a bit of time before things get sorted
The main thing is that it does get sorted in the end…
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Dear JacCostly bit of kit
I’ve speculated before on the price of cash machines and wondered how many times retailers have to suffer ATM breakdowns before their equipment is replaced.
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Dear Jac
Sometimes there's just no way round the middle man
And of course it adds another level of cost…
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Dear Jac
Just for a change...we're dispensing some really good news
And believe it or not it happens to be on the tobacco front…
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Dear Jac
If you scratch the surface there do seem to be some faults
An automated system is supposed to keep the National Lottery running smoothly…
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Dear Jac
Was he or wasn't he owed some sizeable rewards?
This is a very confusing dispute that seems to be digging itself into a hole…