Business Advice
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Advice GuideWhat is the age restriction on National Lottery games?
Camelot has introduced a new minimum age for all National Lottery games.
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Advice Guide
How to deal with an abusive customer
Retailers and their staff are too often the target for abuse. Do you know how to diffuse a situation or how to report it properly?
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Advice Guide
What support is available to you and your staff?
GroceryAid offers a variety of support lines to help retailers and their staff.
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Advice Guide
Who should you speak to about your mental health?
Retailers have been working hard to serve their communities, it’s time they took care of themselves.
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Advice Guide
How to keep staff and customers safe during the Covid-19 pandemic
What steps should you be taking to keep your staff and customers as safe as possible?
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Advice Guide
How to make a traffic light system for your store
Itteringham Village Shop in Norfolk has created a low-cost traffic light system to help manage social distancing.
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Advice Guide
What do retailers need to know ahead of EU Exit?
The UK’s EU Exit transition period is set to end on 31 December, what impact will Brexit have on your business?
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Advice Guide
How to sell fireworks in your store
With Halloween, Diwali and the festive season a key period for fireworks, retailers must be careful to sell them within the correct dates and adhere to safety guidelines for correct storage and sale.
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Advice Guide
How do face covering restrictions differ throughout the UK?
With Wales introducing mandatory face coverings in stores, all of the United Kingdom has regulations in place, however they are different depending on which country your store is based in. We break down what you need to know.
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Advice Guide
What are the face covering rules for Welsh retailers?
Face coverings are now mandatory for staff and customers in stores in Wales, in an attempt to reduce the spread of coronavirus.
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Advice Guide
How to prepare for looming school traffic
Flows of school traffic are set to pour into store aisles come early September. Are you ready?
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Advice Guide
Remaining vigilant: how to deal with retail crime
Abuse against shop workers is on the rise and with staff on the front line, what should you do if a member of your team is victim to an attack?
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Advice Guide
Face masks: what retailers need to know about the new regulations
Unsure of the regulations on face coverings? The government has published guidance on customers wearing face masks when visiting shops.
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Advice Guide
Can convenience stores cash in on the online delivery trend?
Independent retailers have moved quickly to introduce delivery services to their businesses but what’s the point if your customers don’t know about it?
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Advice Guide
Going viral in lockdown: the best examples of c-store social media from around the world
Social media is a powerful tool for an independent retailer looking to engage in their community. But that doesn’t mean you can’t have some fun with it.
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Advice Guide
How to retain customers post-lockdown
Business has never been better but what happens when customers start to drift back to the multiples? How can you keep the shoppers you gained during lockdown?
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Advice Guide
Growing your chilled category in lockdown
Chilled category is on the rise, up 2% year-on-year in covenience (Kantar) and with shoppers flocking to their local shops for more meal solutions, isn’t it time to expand your offering?
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Advice Guide
Coronavirus: Seven ways to turn new shoppers into loyal customers
C-store retailers have welcomed millions of new customers through their doors as people adapt to life under lockdown, but how can retailers hang on to these shoppers in the long term?
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Advice Guide
Coronavirus: Eight ways to manage staff anxiety
Daniel Frohwein, inner leadership coach, and former head coach & team leader at Thornton’s Budgens in Belsize Park, London, offers advice on how to keep staff feeling calm, positive and valued in times of uncertainty.
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Advice Guide
Coronavirus: Three tips to reduce stress
Daniel Frohwein, inner leadership coach, and former head coach & team leader at Thornton’s Budgens in Belsize Park, London, explains how to manage and lower your anxiety levels during these challenging times.
