UNP Co Op 43449 Pick Up Hatch Brighton014

Co-op is trialling an external hatch at one of its stores to enhance its click and collect service.

The new service has been launched at its store on Lewes Road in Brighton, which has been identified as one of Co-op’s busiest in the UK for Click & Collect orders through both its own online shop and the Deliveroo App. The service hatch system is designed to enable time-pressed shoppers to pick up orders placed online without having to go in store and queue.

Co-op’s ecommerce director, Chris Conway, said: “Making shopping quick, easy and convenient for our Members and customers is at the very heart of our approach. We know that as a convenience retailer, the ability to come into stores is important to customers, but we also know that they want flexible options online and the ability to shop with speed. Our new trials will not only speed up click and collect but also reduce queuing times for those who shop in store, supporting our goal of providing what our customers want and need, however or wherever they choose to shop with us.”