Palmer and Harvey (P&H) is promising improved deliveries and service to retailers with the roll out of new delivery management technology this year.
TranSend ePOD will be launched across P&H’s entire fleet, including 793 drivers, in 2016.
The new system and redesigned process is designed to automate the delivery operation, reduce operational and admin costs and improve efficiency, whilst handling customer-specific workflows, sandwich returns, goods received note (GRN) processing and uplift processes.
In addition to offering electronic proof of delivery (POD) the system also records any exceptions. It also allows two-way messaging between back office and drivers, and accurate vehicle tracking using live traffic meaning that retailers can get real-time delivery alerts.
Mark Leonard, P&H group operations director, said: “For our drivers TranSend is extremely easy and intuitive to use. Importantly, it can handle all of our very specific customer requirements with workflow configured to provide the driver with detailed instructions at each stop by customer, by contract and by product.
“Removing the cost and time overhead of managing manual processes, means that we can focus on developing our value-add service to both existing and potential customers.”
“Having real-time information visible at each depot and at head office, means that we are alerted to any delivery issues as they arise and are able to respond quickly,” he added.