Co-op Group trials 'shop, scan and go' app

  • Print
  • Share
  • Comments (1)
  • Save

The Co-op Group is trialling an app-based solution to enable shoppers to bypass the till and check-out all products on their phone.

The ‘shop, scan and go’ initiative, which harnesses Mastercard’s secure digital payments capability, could be rolled out across all Co-op stores in the second half of the year, if it proves successful.

The initiative is being trialled at the Co-op’s store within its support centre in Manchester, with a further trial expected at its store in Microsoft UK’s headquarters.

A spokesman said it was “too early to say” whether the technology would be available to independent society stores, or even to Co-op-supplied symbol stores. He added that manned tills would not be scaled back.

The app allows customers to scan products on their own device as they walk around the store. When they have finished shopping, the amount they owe will be deducted from their account with a single click.

Cash transactions at Co-op stores have dropped by more than one-fifth over the last five years, with a 15% reduction in the last 18 months alone.

Co-op director of retail support, Matthew Speight, said: “It is a challenging market place for retailers, and the Co-op is responding positively. Our ambition is to harness technology to deliver the shopping experience that our diverse customer-base requires – when, where and how they need it.

“We recognise there are many communities where customers pop in to their local Co-op and enjoy a friendly chat – it is all part of the service. Whereas for others, perhaps with a train to catch or on a school run, every second can count as consumers seek increased convenience.”

The technology also links information from a customer’s Co-op membership account – telling shoppers how much they have saved and how much the Co-op will donate to local good causes following the transaction.

Readers' comments (1)

  • Shop and go is quite common in the co-op shops here.DN

    Unsuitable or offensive? Report this comment

Have your say

These comments have not been moderated.

You are encouraged to participate with comments that are relevant to our news stories. You should not post comments that are abusive, threatening, defamatory, misleading or invasive of privacy. For the full terms and conditions for commenting see clause 7 of our Terms and Conditions ‘Participating in Online Communities’. These terms may be updated from time to time, so please read them before posting a comment.

Any comment that violates these terms may be removed in its entirety as we do not edit comments.

If you wish to complain about a comment please use the “report this comment” facility or email groceremails@wrbm.com

Mandatory
Mandatory
Mandatory
Mandatory

Related images

  • Co-op app
  • Print
  • Share
  • Comments (1)
  • Save
Sign in

Newsletter Sign-up

I wish to receive the following newsletters:

FOLLOW US