Following a roasting from Andrew Whyte (C-Store Apr 8) coffee company rijo42 got in touch with him to sort out his complaint over the package deal he had signed up to. Writing on our website Andrew updates us, saying: “I have just completed a very cordial call with rijo42. I had misread the paperwork and the FOC drinks agreed were 2,000, so on that basis, my complaint was unsound.” (He had thought the deal was for a 5,000 free drinks package.)

He adds: “However, we did jointly identify a few areas where assumptions about the use of terminology mean that misunderstandings between the customer and rijo can creep in, causing potential problems. I hope the actions we have agreed can prevent future misunderstandings.”