Dear Jac – Page 59
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News
You have to post online
You might think from reading past columns that all subpostmasters hate the Post Office - and indeed, many do when it comes to its glitchy Horizon accounting system.
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News
The duty of care is down to you
Back in May I included a couple of stories about three retailers complaining over broadband switching delays and the subsequent screwing up of their Redcare alarm systems.
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Dear JacWhat a load of bankers
Banks are in the news again they have been playing fast and loose with our money. Who knew? Well, yep, we all did
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Dear Jac
Wake up and smell the coffee
You would think, if you had a nice-looking, recently-done-up Nisa store in North London’s Islington, that coffee could well be a go-er
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Dear Jac
Zoned in or out?
One of the unexpected perks for me in this job is learning to read back to front, as it were
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Dear Jac
A smart switch or a turn off?
Mick Overton, the Corner Shop, seems to think he got amazing results from his energy supplier when he copied me and the ombudsman onto his emails
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Dear Jac
Now it's 'ladies' turn
Last issue I reported on Hitendra Patel’s revelation that dodgy callers trying to pull off terminal scams had British names but were actually fluent in Hindi swearing.
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Dear Jac
A bilingual exchange
My south-east correspondent Hitendra Patel (I have a northern one, but could use a few others: Midlands, Scotland, Wales, N Ireland, the West Country) had an amusing run-in with a bogus caller to his Costcutter store in Romford, Essex.
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Dear Jac
Ribenagate - the thirst for no win, no fee
In our last issue (C-Store, June 22) I featured Jaya Babykumar being targeted in what looked very much like a ‘trying it on’ scam…
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Dear Jac
Justice at last on the Horizon?
As this is being written, I am reading (yes, multi-tasking, me) all about the technical problems NatWest has had on its wonky-banky computers.
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Dear Jac
Stand and deliver
I could tell how strongly Raj Sood felt about his late deliveries from Smiths News by simply adding up the words he sent me.
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Dear Jac
Popular Paypoint stories
I don’t get called ‘brilliant’ very often. Last time I can remember was a decade or so ago when I rushed to rescue a burning dinner and dropped it all over the floor.
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Dear Jac
Is the price right?
One of my more astute observations is that no one knows the true price of anything (aired in this column more than once but it is a universal truth that I don’t think anyone other than me makes a fuss about).
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Dear Jac
Smoking gun
I’ve been exchanging emails with a retailer who wishes to remain anonymous so as to not jeopardise what was an ongoing police investigation on a neighbouring shopkeeper.
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Dear Jac
Soft drink damages
No win-no fee may be one of the most supposedly democratic yet abused practices of the 21st century.
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Dear Jac
More clunk than click
One of these days I expect modern technology will become so advanced that you’ll be able to fix any wrangle with your supplier by, say, plugging your smart phone into your supplier’s website and shouting
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Dear Jac
How much? Not enough
From time to time people ring up without any specific problem peculiar to their store with PayPoint but with a very long-held resentment over the amounts of money collected for the group in return for poor commission rates
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Dear Jac
You can't win at this rate
Hitendra Patel rang about business rate relief for small businesses
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Dear Jac
Bad wiring leads to alarming results
Watch out if you are installing broadband…I’ve had three complaints now about BT screwing up redcare alarms
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Dear Jac
An on-off relationship
Sudesh Gupta has an on-off relationship with his supplier Dairy Crest