Dear Jac – Page 58
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Outconning the conman
Pay attention at the back because you are going to love this story. Regular correspondent Hitendra Patel (Costcutter, Romford) rang again with an uplifting tale of how he conned a con artist
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Move over big banks
Banks have their place, I guess, but that place doesn’t seem to include the lending to small business market, as many retailers will attest
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Take time before you sign
I have been talking to Richard Hare, MD of Peopletime, which specialises in payroll, human resources and health & safety
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Monopoly anyone?
Apologies to Smiths News whom I incorrectly fingered as the source of Paul Moscardini’s newspaper woes in the last issue
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Customer service that doesn't add up
Nigel Dowdney has sent me a state-of-play regarding his sad saga with Santander (C-Store, July 20). I had suggested that he take the bank to the small claims court when they failed to credit two cheques.
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Not worth a packet
My regular correspondent Hitendra Patel, rang from his Costcutter in Romford to tell me that he had just conducted “a small footfall survey on my parcel service”
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The great leveller: a follow up
We are all equal in death, but life’s not like that. There are inequities though that one may throw at the other
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Behind the headlines
Had a couple of complaints about newspaper supplies in the last fortnight. Nothing new there: I can pretty well guarantee a regular supply of these complaints
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Sticky fingers in the till
Once upon a time I attended a training seminar and the old hand who gave the presentation opened with an anecdote about stock losses
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Spam, scams and hanky-banky
I don’t know about you, but I’m fed up with those phone calls and texts offering to refund missold payment protection insurance
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Faux fags - beat the ban
A two-line email from Alison Shrimpton, Shipton Stores, York, sent me on an interesting half day researching the answer
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Partnership pitfalls
Earlier this year everything was looking rosy for Lesley Brown of Frankmarsh Stores in Barnstaple. Then her world was turned on end.
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Bowled out
Hitendra Patel, Costcutter Romford, has added to the debate over best before dates on cereals
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Going for gold or out for the count?
Sue Potter’s store doesn’t usually open on Sundays, but she was among the 500 chosen post offices to sell the estimated 100,000 Royal Mail stamps with images of Olympic winners
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It's not easy, I'll grant you
Gurdev Singh has been at his Linskill Store in Newcastle on Tyne for 24 years and still has one of the original chillers
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The devil's in the detail
This was unusual: Belinda Rawlinson is a Lanwall retailer in Rochdale who actually paid some £3,500 for a photocopier that never earned her the promised return over the five years’ term
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Mistaken identity
Some councils are more sensible than others, and they will often have a pretty individual take on rules and regs doled out by central government
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Dear Jac
An Olympic battle
If you have ever had roadworks outside your store you’ll spare a thought for Julian Taylor-Green.
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Tune in and pay the piper
I can only assume that PPL is mounting a new drive to collect music licence fees since, as this is being written, I’ve received two calls from two Mr Patels in two days.
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An awkward customer
Hot on the heels of the Ribenagate story that I’ve run in the last couple of issues (very ‘ill’ customer wanting thousands in compensation) comes another try-on, or is it just a grudge?