Dear Jac – Page 50
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Feedback is turning into a regular slot
Hitendra Patel, who trades as a Costcutter in Harold Hill, Essex, got in touch over a recent piece…
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How attractive is your store and is that official?
Scott Preston writes from Tagon Stores, Voe, on never-a-dull-moment Shetland…
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NewsPost-it note: unfair
This slot is often used to air an injustice, and that is certainly how Harjit Singh sees his situation.
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Handling that home delivery paperwork
Glenn Smith has a solution to the problem of out-of-date newspaper vouchers…
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It's feedback time on quite a few fronts
A third view, this time from the north, about newspaper vouchers and other topics…
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Come on, we're all in it together
JTI has responded to a retailer’s resistance to its test purchasing in the North West…
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NewsNot remotely good
Tobacco world is never a dull place, as shown when Scott Preston rang from Shetland…
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The way you used to light up sales
My piece about the mistaked query about a tobacco licence sent one reader down memory lane…
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Pick up parcel? You're not playing
I asked for feedback from those of you engaging in parcel handling…
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A chilling story for those who don't follow the rules
Coca-Cola will bother to take its cooler back if you don’t conform to its stocking policy…
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Have you been tested and did you pass?
Not everyone is happy with JTI’s Serve Legal scheme to assess retailers’ ‘challenge culture’…
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NewsPre-paid or unpaid?
The last thing that Mark Canniford wants to do is help fund the Daily Mail’s current promotion…
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Never let your rent review slide
If you have a landlord and a lease then you should read this warning carefully…
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It wasn't a black and white case
A ‘customer’ created a confusing scenario at Shoba Patel’s Molesey Stores near Hampton Court…
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Can I claim credit for the credit note?
Priyesh Patel, who runs Ickenham Post Office, seems to think my intervention did the trick…
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Playing pick up parcel
Do you offer a parcel service? I know a retailer shopping around for a good one…
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Check your bank statements - it could save you money
I could write dozens of pages about the compliance requirements for card processing terminals…
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When the T&Cs come back to hunt and haunt you
This is just food for thought about parcels but I think it is interesting enough to pass on…