Former Thomas Cook director Nick Read is taking on the top job at Nisa when he joins as its new chief executive next month.

Read’s long list of previous customer-focused jobs made him the “ideal candidate for the CEO role,” Nisa said.

Read held the role of group customer service director at Thomas Cook and prior to this he was commercial operations director at Vodafone UK Limited. He has also held roles at Tesco and Aldi.

His “strategic and operational experience and his strong focus on the customer set him apart,” Nisa chairman Christopher Baker said.

“His management style, commitment and enthusiasm for the Nisa model will enable him to engage with all stakeholders throughout the business,” he added. 

Read said he was “looking forward to working with the board and members to ensure that Nisa delivered on its potential”.

“I am passionate about delivering unparalleled service for the customer and I look forward to bringing to Nisa my experience with multi-channel customer organisations so we deliver a winning experience for members and customers,” he added.

Read replaces Neil Turton who is joining the new venture HIM International, an autonomous sister company to HIM Research & Consulting UK.