All News & Magazines articles
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Dear JacMenzies delivery problems cause retailer frustration
Vince and Fiona Malone of Tenby Stores seek to overcome ongoing issues with Menzies Distribution
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Dear JacSmiths News comes under fire from Best One retailer
A retailer criticises Smiths News for its service levels
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Dear JacRetailers outline Smiths News service issues
Jac Roper hears detailed accounts of retailer issues with Smiths News
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Dear JacRetailer's service from magazine supplier isn't delivering
Jac Roper hears from a retailer frustrated with cut off dates for returns as well as late deliveries
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Dear JacRetailer gives up on newspaper supplier dispute
A retailer leaving the industry gives up on getting a refund from their newspaper supplier.
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Dear JacRetailer concerns over Smith’s charges
Jac Roper helps a retailer who received a troubling invoice from the news wholesaler
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Dear JacNews wholesaler voucher and credit woes continue
Jac helps some retailers having trouble with news wholesalers.
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Dear JacWhat happens when newspaper vouchers won't be honoured?
Jac hears from a retailer forced to take extreme measures following a lack of help from newspaper suppliers.
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Dear JacHow many years with the same supplier does it take for them to realise you’re not ‘new’?
Jac deals with the fallout of a poor relationship between a retailer and Smiths.
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Dear JacProtecting your home delivery list
Jac helps clear up a GDPR question that relates to home delivery.
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Features and analysisNFRN approves revamped news wholesaler complaints process
The Press Distribution Charter was relaunched earlier this week
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Dear JacWhat’s the guidance on hiring for newspaper delivery?
Confused about the age guidance for hiring people for newspaper delivery? Jac helps a retailer out.
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Dear JacPrinter protest produces paper payment problem
The protests at printing presses last year have had an expensive knock-on effect for this retailer.
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Dear JacAre you keeping track of your Smiths account?
Jac Roper hears from a retailer who has been forced to keep an eagle eye on her Smiths account following mistakes.
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Dear JacAre you considering getting rid of newspapers?
Jac Roper hears from a retailer who is ready to shred newspapers in their store.
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Dear JacIs this news wholesaler a modern day Dick Turpin?
Our resident agony aunt Jac Roper has been fielding calls from retailers unhappy with Smiths News’ service.
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Dear JacWhat’s the minimum number of newspapers you have to sell to remain viable?
Dear Jac speaks to a retailer who is fed up with how his supplier is treating him.
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NewsExtinction Rebellion protest hits newspaper sales
Retailers have been left without several newspapers following a protest by lobby group Extinction Rebellion at presses around the country.
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Dear JacSmiths News owe me £1,000 and won’t pick up the phone
“No one can give me an explanation on how I get my money back”
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NewsCall for fairness as Mirror publisher cuts retail terms for Sunday papers
The Federation of Independent Retailers (NFRN) has renewed calls for a review into fairness in the news supply chain after Mirror owner Reach plc announced that forthcoming cover price rises on the Sunday Mirror and Sunday People will be accompanied by a cut in retail terms.