Subhash Patel had a go at Palmer & Harvey. He ordered a case of Pimm’s at the promotional price of £47.69 (and still on special) but was charged £70.98. P&H said they would pick it up, but haven’t done so yet and when he rang me he said the direct debit was due any day.
He had no confidence in getting a credit note, because he says that various ice cream offers (free case of Haägen-Dazs when you buy two for and so on) in the past never resulted in him getting free stock. He says head office blames the Hemel Hempstead depot.
Subhash has been a customer of P&H for 35 years so he thought he was overdue some compensation.
P&H thought so, too. He got the deals.