For retailers, one might think cash snatch, broken windows and freezer breakdowns are the things most likely to require coverage.
It's new year, new hope, so we'll avoid the first two nasties and just go for the freezer meltdown.
John Clarke rang from John's General Store in Liverpool with a well-deserved moan about his accidental claim business insurance policy with Norwich Union. He's had the policy for eight years, paying £150 a year (£1,200 so far). He pays upfront and has never missed a payment.
A customer leaned on the coffin-style freezer (don't you wish they would sometimes just fall in?) and broke it. John decided it was time to claim.
Then he learnt that he would have to pay for the replacement himself, claiming the cost back afterwards. "What if you haven't got the cash flow to do this?" asks John. "There is nothing in the policy to spell this out."
Apparently, you can opt for an arranged replacement but this takes a lot longer and you have to do without a freezer. We are talking weeks here.
John was also appalled by the company's attitude. "The insurance advisor said I should be grateful for the claim being approved. He said the customer ought to pay for breaking the lid and he also said 'Why don't you just get a freezer from Iceland for £150?' (rather than claiming the £700-plus that the freezer was worth).
"Why not just put the money in a tin?" asks John, who has since spoken to four other major insurers to see what their 'policy' is on this (unclear).
The tin idea is great. Just don't dip in when you fancy