It really shouldn’t take more than 16 months to get £20 owed in credit from Smiths News. Hitesh Pabari, who runs Jessica’s Mini Supermarket in Sparrows Herne, Hertfordshire, is no longer a customer of Smiths and I think that’s where the news wholesaler had difficulty in assigning credit. They had to write him a cheque and post it, which is obviously harder than pushing a button. But still…

When he contacted me at the end of May he had been faxing and sending receipts for yonks. I got in touch with Smiths and was promised that it would be sorted. But it still took more than another month. As Hitesh says, why did it take media involvement before anyone took any notice? He also says that, if the shoe were on the other foot, Smiths would have sent in the bailiffs by now.