Independent forecourt operator, TAP Retail, has renewed its partnership with Henderson Technology, citing customer support, system integration and continued investment in automation as key reasons for choosing its EDGEPoS.
TAP Retail currently operates four petrol forecourts and a standalone convenience store, serving varied customer demographics across its estate.
The business has worked with Henderson Technology for five years and uses a range of EDGEPoS technology, including checkouts, self-checkouts and electronic shelf-edge labels (ESELs), with a GLORY cash management solution also set to be introduced.
Real people
For co-owner Tom Buckley, the service behind the technology has been fundamental to the relationship, he said. “The best thing about Henderson Technology is that you get a real person at the end of the phone, and I can’t express how integral that is to why we’re renewing,” said Tom.
“As an independent retailer, every minute that your technology isn’t working can cost you money, so being able to pick up the phone, speak to somebody and know an issue will be resolved quickly is incredibly important. From the top of the business down, everyone is helpful and professional.”
As a Morrisons Daily franchisee, TAP Retail also benefits from the established integration between EDGEPoS and Morrisons, reducing manual intervention and helping information flow efficiently between systems.
TAP Retail has also begun developing its own business dashboard using the EDGEPoS API, giving the company access to live information and analytics across its operation.
Price accuracy
EDGEPoS ESELs are currently operating in two TAP Retail stores, helping the business automate price changes and reduce the time spent managing shelf-edge pricing.
Replacing manual paper label changes with centrally controlled digital updates has reduced staff hours spent changing prices while significantly improving shelf-edge accuracy.
“Price changes used to rely on somebody physically changing the paper label and quite regularly we would find that a change hadn’t been made,” Buckley explained. “Now it’s one click and it’s done. I can’t remember the last time I found the wrong price when checking around the shop.”
With the new five-year agreement in place, TAP Retail plans to continue exploring how technology can support the business as it develops.
“As we grow and hopefully add more sites, we will continue looking at where technology can make the business more efficient,” Buckley concluded.
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