Best-one signs up 60 ex-Costcutter and Mace stores

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Best-one has announced that 60 ex-Costcutter and Mace stores have joined its group in the last month, following the collapse of wholesaler Palmer and Harvey in November 2017.

Retailers from across the country joined the Bestway Wholesale’s symbol offer, in what was Best-one’s most successful recruitment drive for independent retailers.

Tony Holmes, sales director for Bestway Wholesale, said: “From Aberdeen in the north to Plymouth in the south, I have been overwhelmed by the feedback we have been receiving from ex-Costcutter and Mace members. They were badly let down in the supply chain, but the vast majority were disillusioned that they received no communication or support.

”Retailers need wholesale partners who want to provide great service, not just lip service. The new members appreciated the effort our sales team put in and that gave them an insight in to how we work with best-one members and the scale and scope of the business. For many it was a real eye opener on how Bestway could add value to their business and drive sales.”

The Best-one group also saw sales rise by 18.9% last month, compared to the same period a year ago. 

Holmes added: “Over the next few months we will be working in partnership with these new members to put up fascias, develop their stores and help them focus on the key growth categories in convenience including fresh, chilled and frozen. We have doubled the size of our Coventry chilled distribution centre to and our depots are doing a fantastic job to fulfil orders so are confident that we can meet the needs of our new members.” 

Readers' comments (11)

  • Costcutter really struggling to hold on to stores in the North of Ireland as well

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  • This is no surprise and I expect to see this figure rise. Many more retailers still talking about leaving or are in the process. No wonder Darcy didn’t want to talk about the number of retailers they have lost - I can only imagine they don’t know the true figure. Even the sales team have stopped spinning lies to retailers - be interesting to see how all this turns out?

    I do hope the retailers that have remained loyal have their own plans if this doesn’t work out!

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  • The rumour is that Costcutter are down to around 300 stores regularly buying. Most of the retailers have jumped the sinking ship.

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  • I jumped direct to Nisa and I know lots of other retailers that have done the same.. I wonder how many Nisa and Booker have taken in total?

    Not sure what volume Costcutter will be taking to Co-op. not as much as they predict is my guess!

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  • Where is sea surfer1 lol

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  • I find it odd that Best One still don't have a consumer facing website in 2018. Seems amateurish.

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  • Stop picking on the wonderful Costcutter. Since Christmas over a lot of shops has join. Is best Wholesale despite no have own warehouse.

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  • James - maybe because they are focusing on bringing consumers into retailers stores so they can put money in the till! Try and take note.

    Costcutter have a great website but have no idea in how to run shops! They constantly talk about brand and proposition - try and concentrate on having range and stock rather than all this competition rubbish that does nothing for our tills!!

    It all looks good though and I’m sure Bibby like to look at it!

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  • @Retailer - So because Costcutter have a good website but are no good at everything else, that means a consumer facing website isn't important? Are you pulling my leg? Since when has it been a sensible idea to use Costcutter as a benchmark?

    Of course stock and range is vital but that doesn't mean everything else goes out the window (if it did, retailers would still be wasting their days buying goods from the cash and carry).

    Apart from Landmark Wholesale's Lifestyle Express and Booker's Family Shopper, is there any other symbol that still doesn't have a consumer facing website in 2018?

    A consumer facing website is so simple and inexpensive, so why doesn't Best One have one? It's almost as if they're not that committed to the Best One brand.

    A store locator is such a basic function in this day and age, especially when the data is used by third parties such as Google Business listings, satnav providers etc.

    Best One missing out on this small but important detail can hardly be described as "focusing on bringing consumers into retailers stores".

    It's shocking how many independent retailers are losing business because their opening hours (and even their shops in general!) cannot be found online.

    Perhaps older shopkeepers are still clueless about how the internet works and don't understand the importance of an online presence, but that's not such a problem if ones symbol group performs the basic task of publishing the information on their behalf.

    There's still a long way for all symbols to go to catch up with the big boys store locators. For example, when a consumer Googles to find a local shop open on a bank holiday, they will instantly see up-to-date store opening times for that day for all the big supermarket chains (without having to even leave Google). Consumers won't usually find seasonal opening times for convenience stores and are instead presented with a warning by Google that any normal opening times are subject to change, which is bound to put some shoppers off (and the shop's opening times may not even differ but the consumer might decide it's not worth risking it and instead go to the local Tesco Express or Sainsbury's Local, which is confirmed as open). Spar is the only symbol which appears to publish seasonal opening times but even that's hit and miss (possibly because some shops don't provide the data).

    I can't believe in 2018, independent retailers are still lagging so far behind when it comes to being found online - this is such basic stuff! Obviously shopkeepers are in the retail game and not IT, so I appreciate some may not really understand the internet but what is unforgivable is the way some symbol groups, with all their resources and marketing budgets, are also completely clueless (or just don't care - you decide).

    Anyone reading this, do yourself a favour and make sure your shop(s) can easily be found online and the details are accurate. If you still don't have a Google listing, add one, it's free and only takes a few minutes. Consumers can leave reviews and upload photos on your Google listing which will make it rank higher and in turn will result in more potential customers learning of your shop's existence.

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  • I used to use Bestway years ago and would consider choosing Best One but waiting to see what happens with Nisa and Co-op first. Must only a matter of time before Costcutter is no longer about.

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