Having said how many complaints I usually get about Camelot each month, I try not to feature too many in the same issue; however, this was irresistible.
Ian Phipps forwarded an email from his store in Westhoughton, Bolton in Lancashire. The original email came, ironically, from Camelot’s communications department. It said, on December 5, that, from December 7, 2015, its retailer hotline opening hours would change. Woo, that’s providing a lot of notice!
It also said that Ian’s weekly invoices are emailed to him on a Sunday. And it then added: “If you are not receiving your invoice, this could mean that we have an incorrect email address. You can update your email address by sending a return email, clearly stating your retailer number, postcode and your current email address.”