Convenience Store wishes to offer its condolences on the passing of leading independent retailer Sue Nithyanandan of Costcutter Epsom, Surrey.
Sue passed away following an illness on 8 November. She, and her husband Nithy, had run Costcutter Epsom for 15 years.
A Convenience Store Champion, Sue won numerous awards in the industry, including Responsible Retailer of the Year on two occasions for her work in keeping her customers and community safe.
The entire team at Convenience Store and William Reed wish to offer their condolences to Sue’s family and friends.
Convenience Store editor Aidan Fortune said: “When we talk about retailers being at the heart of a community, Sue was the epitome of this. She made time for everyone and cared about those around her as well as the wider convenience community. Sue will be sadly missed by anyone who was fortunate enough to meet and work with her.”
Sunita Aggarwal took to social media to express her condolences.
Managing director of Bestway Wholesale, Dawood Pervez, paid tribute to Sue. “Everyone at Bestway and across the Costcutter family is deeply saddened by the news that Sue Nithyanandan, one of our industry’s well known and much-loved retailers, has passed. Her loss is felt profoundly across the convenience sector.
”Sue was the very best of convenience retail: principled, innovative and endlessly community and colleague minded. Together with her husband, Nithy, they built firstly a fabulous business within the Costcutter/Murco network in Coulsdon, before developing their own Costcutter site in Epsom into a true benchmark store, excelling in every area from gold-standard compliance and colleague care to leading merchandising and relentless continuous improvement. A store that was recognised throughout the industry and was multiple award winning.
”A passionate advocate for safer, more responsible retailing, Sue also gave so much back, mentoring others, sharing best practice, engaging with fellow retailers and suppliers and supporting local schools and community causes. Her leadership and generosity made a lasting difference to everyone around her. Her outstanding contribution was most recently recognised at the Asian Trader Awards 2024, where she was named Businesswoman of the Year, and she made history as the first woman appointed to Partners for Growth’s independent retailer panel. Sue has been, and will remain, an inspiration to women in business and to retailers across the UK.
”Sue’s professionalism was matched only by her kindness. While the industry rightly celebrated her excellence, what mattered most to Sue was serving her customers and helping people grow. Sue was not only a fantastic retailer, but a genuine friend and huge supporter of the Bestway and Costcutter business and for this we are forever grateful.
”Our heartfelt condolences go to Nithy, the family and all that had the very good fortune to know Sue.”
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