Parecel delivery service CollectPlus has launched its new Print in Store returns service, allowing customers who don’t have access to a printer to return their online shopping using their local store.
To improve access to the service, CollectPlus has also added integration with Amazon Alexa that enables customers to order their returns label using the device’s voice activation technology.
Shoppers simply tell Alexa the name of the online retailer they wish to make a return to and the device will then send a barcode to their phone, along with a link to a store locator tool to help them find their nearest CollectPlus retailer.
The service is available to customers using Sky, Very, Littlewoods and Very Excusive, with more online brands to be added at a later date. The service was developed in collaboration with technology returns start-up Clicksit.
Commenting on the launch, CollectPlus strategic partnerships director Matthew Jacques said: “We’re always looking for innovative ways to enhance our customer experience. This roll-out of Print in Store for returns will benefit customers who do not have a printer at home – as is the case for many millennials who are used to living paper-free lives.
“The additional integration with Amazon Alexa marks the first time that voice activation technology has been used end to end in consumer returns logistics and offers our customers even greater convenience as they fit online shopping around their busy lifestyles.”
CollectPlus is available in more than 7,000 stores across the UK.