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When I worked for one stop the area security manager Mark used a person who was exceptionally good at detaining shoplifters. Really knew their stuff and wasn't afraid to deal with the violent ones either. This person would monitor the cctv and then run out arrest people that were caught stealing. Always did a statement and most of the time handed them over to the police. Local coppers were more likely to attend if a suspect was in custody. I can't remember the persons name but if you speak to Chris COOPER from one stop I am sure he will find out for you if you have need of such a person.