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yes the costs of energy and rates are rising . yet I believe the staff should be justly rewarded . staff should not be looked down as pure cost but an asset to the business . what retailers should be looking at is increasing productivity of the staff . in my business I pay base rate plus bonus depending on staff's skill and productivity . I train my staff to be able to do various jobs at higher level . the other factor is work environment is friendly and non confrontational . this makes staff more productive . there is always some dead wood which need to be removed to maintain high productivity .