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Why buy insurance at 9 o'clock on a sat or sunday night ?

why why why???

its customers like that which require business owners to spend hours and hours of training with their staff all so they can serve the idiot that need to buy their insurance on a saturday night.

And whilst that member of staff is dealing with the lengthy insurance purchase transaction(which could earn you perhaps 20p), you can watch the queues build with customers becoming frustrated as they try to purchase a £20 basket of shopping, but have to wait Mr. Idiot asks a million questions then decides they need to 'think about it'.

Just get Paypoint instead.

Its game over for the PO, just a matter of time.