How did you become a retailer?
I've been in retailing all of my life. I started off in the family business.

What do you like most about being a retailer?
The buzz, the impact; everything is different day to day. Plus, there's always a learning factor. No matter how long you've been in business you can't be big-headed and say 'I know everything'.

What do you hate?
A drop in sales!
What's the best advice anybody has given you?
Keep a level head and set a goal and make sure you go
for it. Oh, and treat your staff like you would like to be treated yourself.

What advice do you wish someone had given you when you were starting out?
That it's tougher than you'd expect.

What's good about the location of your shop?
It's adjacent to a lot of new developments. We always
say that as long as it's near plenty of chimney pots, you'll be all right.

Who's your best customer and why?
Middle-aged customers and seniors. And mums are good too as they're going to and from school.

What would you have done if you hadn't gone into the business?
I really don't know.

If you had your time over, would you do anything differently?
I'm still enjoying it, so no.

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