P&H pledges to improve service levels

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Palmer & Harvey has assured retailers that service levels will improve after store owners complained of “appalling availability” over the summer.

The wholesaler blamed “unprecedented consumer demand” resulting from the long spell of warm weather.

“We are working closely with our suppliers and customers to provide the best possible service we can during this period,” a spokesman added. “We expect normal high service levels to return promptly.”

One Costcutter retailer said availability had been 30% down across the board for a number of weeks. “Deliveries and availability have been appalling. There’s been no sign of improvement, and Costcutter haven’t communicated about it at all.”

A West Midlands retailer said he was “considering his options” because of ongoing delivery issues.

But Dean Holborn, owner of two Holborn’s stores in Surrey, said P&H had always communicated delivery problems with him. “We’ve had some issues, but we’ve always had notification from them.”

Dean blamed the problem on a shortage of delivery drivers. “Everyone we deal with is having the same problem,” he said.

Readers' comments (8)

  • Costcutter a sinking ship

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  • If P&H lose the Tesco contract their future is bleak. If Costcutter doesn't take action to move back to Nisa then retailers need to do it unilaterally. Any Costcutter retailer who doesn't can't say they weren't warned iwhen P&H fails.

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  • The wrong kind of summer!!!!!!!!!!!!!!Depot managers are telling customer service people to make up excuses to customers.The buying teams are running to such strict orders that there is NO flexibility to increase stock.Also CERTAIN big hitting customers get the stock first.Everyone else gets the dregs.

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  • Twenty years ago we had 3 weeks of really hot weather and P&H couldn't cope back then with retailers ordering extra stock.
    I suppose no one there now remembers

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  • Unfortunately the long serving customer orientated P&H people are all gone from most depots.Being run now by muppets who have NO IDEA what a customer wants.The depot managers are a joke.Promoted above their ability

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  • Looks like a funding/cash problem to us. P&H are selling some of there depots such as Plimoth/Soltash depot, to raise cash to buy goods

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  • Closed a depot in Belfast which they owned and RENTED another one.Genius

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  • Without knowing the sums involved how can you know I possibly comment?

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