PayPoint has praised retailers for helping them achieve a high customer satisfaction rating.
In an Ipsos MORI survey of 1,000 consumers, it was revealed that 95% of PayPoint customers were ‘very or fairly satisfied’ with the service they received.
The survey found that of those customers who use PayPoint to top up their pre-payment energy meter, 77% use the terminal every week while of those who make other bill payments, 71% use it at least once a week.
The research also highlighted that all aspects of the services monitored were rated highly, in particular the convenience of the local outlet with 98% rating this as either ‘very’ or ‘fairly good’; the opening hours (97%); being quick and easy to use (97%); being free to use (97%); customer service being polite and efficient (97%); and being safe and secure (97%).
These findings come as recent HIM research showed that that two out of three PayPoint users also buy other goods and have a higher average basket spend, amounting to 71% more than the average basket spend in the convenience sector over a week.
PayPoint retail director Andrew Goddard said: “These excellent results are testament to our retailers who work so hard to promote the benefits of PayPoint within their stores. We would like to thank them for their hard work and look forward to a positive and rewarding year ahead.”